"I thought dry hair was just something I had to live with"

Interview with Jennah (34), Texas About how one small change to her shower routine transformed her hair and skin

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How did it start?

 I've always had dry, frizzy hair. Not the kind that looks effortlessly wavy — the kind that looks like I forgot to brush it even when I did. I tried every conditioner, every hair mask, every oil I could find. Some things helped a little while I was using them, but nothing ever really fixed it. The moment I stopped, it was back to square one.

My skin was the same story. Always a bit tight after showering, sometimes flaky around my nose and forehead. I just assumed I had sensitive skin and got on with it. I spent a lot of money on gentle cleansers and rich moisturisers over the years. They helped, but I always had to apply them immediately after showering or my skin would feel uncomfortable.

Did you ever think it could be something you were doing wrong?

 Honestly, yes. For a long time I thought I was just bad at taking care of myself. Maybe I was washing my hair too often, or not enough. Maybe I was using the wrong products for my hair type. I went through phases of trying everything — clarifying shampoos, co-washing, cutting out sulfates, going fragrance-free. I read so many articles and watched so many YouTube videos. Nothing made a lasting difference.

At some point I just accepted it. I told myself this was just how my hair and skin were, and I built my whole routine around managing it rather than fixing it.

When did you start suspecting it might be the water? My sister moved to a new apartment on the other side of London and within a month she was raving about how much better her skin looked. Same products, same diet, same everything — just a different postcode. That stuck with me.

I started looking into it and came across a lot of information about hard water. London has some of the hardest water in the UK, apparently. Hard water is high in calcium and magnesium, and it can disrupt the skin barrier and strip moisture from your hair. It also reacts with shampoo and soap in a way that leaves a residue you can't really rinse off. I had genuinely never thought about this before. I just assumed water was water.

Were you skeptical?

Very. It seemed too simple. I'd spent years trying expensive products and the answer was just... the water? It felt a bit like one of those wellness claims that sounds convincing but doesn't really hold up. I almost didn't bother.

But I kept thinking about my sister. And I figured that if something as basic as water quality could affect your skin, it was at least worth looking into properly.

What made you try Drople specifically? I looked at a few options. Some filtered showerheads were really expensive or required a plumber, which immediately put me off. Drople caught my attention because it looked straightforward. No complicated installation, no tools, just attach it and you're done. It said it fits any standard shower, which I appreciated because I didn't want to have to check compatibility or worry about it not fitting.

The 90-day money back guarantee helped too. I figured if it didn't work I'd just return it. There was nothing to lose really.

How did you install it?

 It took maybe two minutes. I unscrewed my old showerhead, screwed Drople on, and that was it. I was genuinely surprised. I'd been building it up in my head as some kind of DIY project but it was completely straightforward. My partner walked in while I was doing it and asked if I needed help and I was already done.

What happened in the first few weeks?

The first thing I noticed was actually the water itself. It felt softer somehow. Hard to describe, but showering felt less harsh. My skin didn't feel as stripped immediately after.

Within about ten days my hair started behaving differently. Less frizz, especially on the days after washing. It felt lighter and easier to manage. I started needing less product to style it, which I wasn't expecting at all. My skin stopped feeling tight after showering, which sounds like a small thing but it actually changed my whole morning routine. I stopped having to rush to apply moisturiser before getting dressed.

Did you change anything else at the same time?

That's a fair question and I did think about it. I hadn't changed my shampoo, my skincare, my diet, or anything else. The only variable was the showerhead. I was paying attention to that specifically because I wanted to know if it was actually making a difference or if I was just imagining it.

After about a month I was convinced it wasn't in my head.

How is it now?

It's been a few months and the difference has held. My hair is noticeably less dry and I get a lot fewer frizzy days. I still use conditioner but I need much less of it. My skin feels more balanced overall, less reactive. I've actually been able to simplify my skincare routine, which feels like a win after years of adding more and more products trying to compensate.

The filter replacement every three months is easy. It literally takes thirty seconds. I just do it when I get the reminder and don't really think about it otherwise.

What would you say to someone who's on the fence?

 If you've tried everything for dry hair or dry skin and nothing has made a lasting difference, I'd genuinely ask whether you've thought about your water. I hadn't, and it turned out to be the missing piece for me.

It's not a miracle product and it didn't change my life overnight. But it fixed something that had bothered me for years, and it did it without adding another complicated step to my routine. That's honestly more than most things I've tried.